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Shipping Policy

Discrete Packaging and Shipping

At Toasty Glass, we understand our customer’s concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or tobacconiccia. Our shipping labels do not say Toasty Glass, and we do everything we can to ensure our packages are discrete.

As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box).

An adult signature will be required upon delivery. Our products are for persons 18 years or older and we do not ship to minors.

However, “Glass Logic LLC” or “Toasty Glass” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Toasty Glass reserves the right to add a signature requirement to any order at our discretion for security and insurance purposes. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances due to the current state of events in the world and America.

We ship from the USA

We ship throughout the United States from our warehouse in Cutler Bay, Florida. Occasionally, if noted, a minority of our items ship directly from the supplier or glassblower (again, they will be in the US).

Shipping Times and Shipping Speed

Please note that the shipping time does not include the processing time for picking and order creation. Once your order is placed, our shipping team works hard to get that order packaged up and sent out to you promptly. We usually ship same day if you place your order before 2:30 PM EST time.

However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. At Toasty Glass we prioritize order security during shipment over speed. Orders are not picked on Federally recognized U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.

All of our packages are shipped out via USPS, unless the customer selects an alternative shipping method. We offer a variety of shipping speeds via USPS. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool at their website.

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece or a piece equivalent in value that has been agreed upon between Toasty Glass and the customer. Broken packages must be photographed and documented before a return package will be sent out. Toasty Glass must be informed of the break in writing within three days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can.

International Orders

Orders with a non-domestic shipping address will be subject to a flat rate shipping fee of $29.99.

Returns

All customer elected voluntary returns are subject to a re-stocking fee of %15. International re-stocking fees for non-domestic orders is %30.

Discrete Packaging and Shipping

At Toasty Glass, we understand our customer’s concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or tobacconiccia. Our shipping labels do not say Toasty Glass, and we do everything we can to ensure our packages are discrete.

As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box).

An adult signature will be required upon delivery. Our products are for persons 18 years or older and we do not ship to minors.

However, “Glass Logic LLC” or “Toasty Glass” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Toasty Glass reserves the right to add a signature requirement to any order at our discretion for security and insurance purposes. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

We cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances due to the current state of events in the world and America.

We ship from the USA

We ship throughout the United States from our warehouse in Cutler Bay, Florida. Occasionally, if noted, a minority of our items ship directly from the supplier or glassblower (again, they will be in the US).

Shipping Times and Shipping Speed

Please note that the shipping time does not include the processing time for picking and order creation. Once your order is placed, our shipping team works hard to get that order packaged up and sent out to you promptly. We usually ship same day if you place your order before 2:30 PM EST time.

However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. At Toasty Glass we prioritize order security during shipment over speed. Orders are not picked on Federally recognized U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.

All of our packages are shipped out via USPS, unless the customer selects an alternative shipping method. We offer a variety of shipping speeds via USPS. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool at their website.

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece or a piece equivalent in value that has been agreed upon between Toasty Glass and the customer. Broken packages must be photographed and documented before a return package will be sent out. Toasty Glass must be informed of the break in writing within three days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can.

International Orders

Orders with a non-domestic shipping address will be subject to a flat rate shipping fee of $29.99.

Returns

All customer elected voluntary returns are subject to a re-stocking fee of %15. International re-stocking fees for non-domestic orders is %30.

Free Worldwide Shipping

On all domestic* orders above $99

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